Frequently Asked Questions
Find answers to commonly asked questions about Ecomosto
General Questions
Ecomosto is a multi-vendor e-commerce platform that connects buyers with verified sellers. Our platform offers a wide range of products while ensuring quality control through our dual inventory system. We provide a seamless shopping experience with secure transactions and efficient delivery options.
Ecomosto stands out with our dual inventory system that provides quality assurance for all products. We verify all sellers and offer real-time inventory management. Our platform also features advanced analytics for sellers and personalized shopping experiences for buyers.
Currently, Ecomosto operates within select regions with plans for international expansion. Check our shipping policy for the most up-to-date information on available delivery locations.
Account & Registration
Creating an account is simple. Click on the "Sign Up" button in the top right corner of the homepage. Fill out the registration form with your details, verify your email address, and you're all set to start shopping or selling on Ecomosto.
Click on the "Login" button, then select "Forgot Password." Enter your email address, and we'll send you a link to reset your password. Follow the instructions in the email to create a new password.
Once logged in, navigate to your account dashboard. Click on "Profile Settings" to update your personal information, change your password, manage payment methods, or edit your shipping addresses.
Shopping
Use the search bar at the top of every page to find products by keywords. You can also browse by categories from the navigation menu. Filter results by price, ratings, seller, and more to find exactly what you're looking for.
On a product page, select any required options (size, color, etc.), adjust the quantity if needed, and click "Add to Cart." You'll see a confirmation message and your cart will update with the new item.
Yes! Click the "Add to Wishlist" button on any product page to save items for future reference. You can access your wishlist from your account dashboard at any time.
For Sellers
Create an account and select "Become a Seller" from your dashboard. Complete the seller application form, provide the required documentation for verification, and once approved, you can set up your seller profile and start listing products.
Ecomosto charges a competitive commission on each sale, varying by product category. There are no monthly fees or listing fees. For detailed information, please visit our Seller Terms page.
Our dual inventory system allows you to either ship products directly to customers or store inventory in our fulfillment centers for faster shipping. The system provides real-time inventory management and synchronization across both methods.
Shipping & Delivery
Shipping costs vary based on the product size, weight, destination, and chosen delivery method. We offer free shipping on orders over $50. You can see the exact shipping cost at checkout before completing your purchase.
Once your order ships, you'll receive a confirmation email with tracking information. You can also view tracking details by logging into your account and visiting the "Orders" section of your dashboard.
Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-5 business days, while express shipping can arrive within 1-2 business days. Estimated delivery dates are provided at checkout.
Returns & Refunds
Most items can be returned within 30 days of delivery. The item must be in original condition with all packaging and tags. Some products have different return policies, which are noted on the product page.
Log into your account, go to "Orders," find the relevant order, and click "Return Item." Follow the prompts to select your reason for return and preferred refund method. You'll receive a return shipping label and instructions.
Once we receive your return, it takes 1-2 business days to inspect the item and process the refund. The time for the funds to appear in your account depends on your payment method: 2-5 business days for credit cards, 1-2 days for store credit.
Payments
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers. In select regions, we also offer buy-now-pay-later options through partners like Klarna and Affirm.
Absolutely. We use industry-standard SSL encryption to protect your payment information. We are PCI DSS compliant and never store your full credit card details on our servers. All transactions are processed through secure payment gateways.
Yes, you can save your payment information securely for faster checkout in the future. To manage your saved payment methods, go to your account dashboard and select "Payment Methods."
Didn't find what you were looking for?
Our customer support team is here to help with any additional questions.
Contact Us